7 Point Satisfaction Guarantee

 
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  1. SUPERIOR WORKMANSHIP

    We guarantee superior workmanship on your job, in fact we will fix any problem that arises due to our work within 12 months for free! Because we stand behind our work.

  2. YOUR PROJECT PLAN MATTERS TO US

    We understand the frustration and cost of contracting unreliable servicemen. We will endeavour to turn up with no delays for all booked jobs. We understand how important it is to stick to your project timeline and budget.

  3. KEPT IN THE LOOP GUARANTEE

    We are 100% committed to great communication. We know that sometimes plans change mid-project or that unforeseen problems arise. Our team will keep you in the loop and provide solutions rather than excuses or even worse still silence.

  4. QUALITY PRODUCTS AND MATERIALS

    With over 30 year’s in the industry we know the value of using quality materials. We guarantee to only use quality materials that will stand the test of time in your home or project. All of our materials come with warranties and are purchased from reputable suppliers.

  5. SAFE AND TIDY GUARANTEE

    We guarantee our team will be respectful of your home or business. Your property will be left safe, tidy and secure by our team each day. If you are unhappy in any way we will remedy the problem straight away.

  6. OUTSTANDING ADMINISTRATION

    All your costings and invoice details will be delivered to you in a timely manner so you can keep track of your budget and job costings. All of our vehicles include a G.P.S so invoicing is extremely accurate and any queries are dealt with promptly. Plus our cutting edge Job Management System allows us to record onsite assets so we come prepared to your site…unlike other servicemen who cost you more through extra trips to pick up parts.

  7. HONEST AND TRUSTWORTHY STAFF

We have honest and trustworthy staff and guarantee that you will find them considerate and conscientious when working in your home. All of our employees go through a strict hiring process. We only hire the best tradesmen!

“We are convinced that you will be completely satisfied with the service that we provide at Watermart Wairarapa, in fact, we guarantee it!”